FAQ

Q1: What’s the difference between low-density, medium-density, and high-density foam rollers?


A: We offer three foam roller densities at rebeccat Store, designed for different fitness needs:

  • Low-Density: Soft and flexible—ideal for beginners, post-injury recovery, or sensitive muscles (e.g., neck, shoulders).
  • Medium-Density: Balanced firmness—perfect for general muscle relaxation, pre-workout warm-ups, and most fitness levels.
  • High-Density: Firm and rigid—great for deep tissue massage, targeting tight muscles (e.g., quads, hamstrings), and advanced fitness enthusiasts.

All our foam rollers are made from non-toxic, closed-cell foam that resists moisture and bacteria—we list density specs and usage tips on every product page at rebeccat.shop.

Q2: Do your smart scales sync with fitness apps like Apple Health or Google Fit?


A: Yes! Most of our smart scales (labeled “Bluetooth-Enabled”) sync seamlessly with Apple Health, Google Fit, Fitbit, and MyFitnessPal. Here’s how to set it up:

  1. Download our free rebeccat Fitness App from the App Store or Google Play.
  2. Pair your smart scale with the app via Bluetooth (follow the on-screen instructions).
  3. Connect the rebeccat App to your preferred fitness app (go to “Settings” > “App Sync”).

Data like weight, body fat percentage, muscle mass, and BMI will automatically transfer—no manual input required. Basic non-Bluetooth scales do not support app syncing.

Q3: How accurate are your smart scales?


A: Our smart scales are calibrated to be ±0.2 lbs (±0.1 kg) accurate—meeting industry standards for home fitness devices. To ensure the most accurate readings:

  • Place the scale on a hard, flat surface (avoid carpets or uneven floors).
  • Step onto the scale barefoot and stand still for 5–10 seconds.
  • Calibrate the scale monthly (follow the user manual or app instructions) or if you move it to a new location.

If your scale gives consistently inaccurate readings, contact us for a replacement—we cover calibration issues under our 1-year warranty.

Q4: Can I use a foam roller if I have a muscle injury?


A: Foam rolling can help with post-injury recovery, but it’s important to choose the right density and consult a healthcare provider first. We recommend:

  • Low-Density Foam Rollers for gentle recovery (avoid high-density rollers, which may cause pain).
  • Rolling only the surrounding muscles (not directly on the injured area).
  • Starting with short, light sessions (1–2 minutes per muscle group).

If you experience pain during foam rolling, stop immediately and contact your physical therapist or doctor.

Q5: Do you ship to all U.S. states? What are the shipping costs and timelines?


A: Yes—rebeccat Store ships to all 50 U.S. states, Puerto Rico, and U.S. territories:

  • Standard Shipping (USPS First Class / FedEx Ground): 3–5 business days. Costs: $5.99 (orders under $50), free standard shipping on orders over $50.
  • Express Shipping (FedEx 2Day): 2 business days. Costs: $12.99 (all orders).
  • U.S. Territories/Puerto Rico: Delivery takes 7–10 business days; $8.99 shipping fee (free on orders over $75).

Smart scales may take 1 extra business day to process (for calibration checks)—we’ll notify you via email if this applies.

Q6: What is the warranty for your foam rollers and smart scales?


A: We offer limited warranties to cover manufacturing defects (not normal wear, misuse, or accidental damage) for rebeccat Store products:

  • Foam Rollers: 6-month warranty (covers core cracking, material tearing, or shape deformation from normal use).
  • Smart Scales: 1-year warranty (covers display malfunctions, inaccurate readings, Bluetooth connectivity issues, and battery compartment defects).

To claim warranty service, email us with your order number, photos of the defect, and a description of when the problem started—we resolve claims within 3 business days.

Q7: Can I pick up my order from your Visalia location?


A: Currently, we do not offer in-person pickup—all orders are shipped directly to your delivery address via USPS or FedEx. Our 8 Joseph st in Saratoga Spring is for return shipments and customer support correspondence only. If you have questions about local shipping times, email us and we’ll provide a personalized delivery estimate.