Shipping Policy

At rebeccat Store, we’re dedicated to delivering your Foam Rollers and Smart Scales quickly and securely to every corner of the U.S. Leveraging our Saratoga Spring,NY mailing address (8 Joseph st) and trusted carriers, we ensure your fitness essentials arrive in perfect condition—whether it’s a high-density foam roller for deep tissue massage or a Bluetooth smart scale for body composition tracking.

Customer Support for Shipping Inquiries: For questions about your order, tracking, or delivery, email us at fuvhelina.gwendolyni1xe1u@aol.com (we respond within 24 hours) or use your tracking number (sent post-purchase) for real-time updates.

1. Shipping Destinations


We ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, with full coverage for our fitness products:

  • Mainland U.S. (Contiguous States): No restrictions—foam rollers and smart scales ship to every zip code, including rural areas.
  • Alaska & Hawaii: Full delivery coverage (no surcharges for standard shipping). Remote regions may add 1–2 business days to delivery timelines (see Section 3).
  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa. A $8.99 surcharge applies to all shipments (covers extra logistics and customs processing).
  • APO/FPO Addresses: We ship via USPS Priority Mail (military discounts available—email us for details). Smart scales are shipped in compliance with military postal regulations for safe handling of electronics.
  • PO Boxes: All products (foam rollers and smart scales) can be shipped to PO Boxes via USPS—no physical address required.

2. Shipping Costs & Free Shipping Eligibility


Shipping fees are based on order value and delivery speed. Below are standard rates for mainland U.S. (no extra charges for Alaska/Hawaii unless noted):

Standard Shipping (USPS First Class / FedEx Ground)


  • **Orders Under $50**: $5.99 flat fee (all product categories).
  • Orders Over $50: Free standard shipping (automatically applied at checkout on rebeccat.shop—no coupon code needed). Perfect for customers buying a foam roller + smart scale bundle.

Express Shipping (FedEx 2Day)


  • All Orders: $12.99 flat fee (delivered in 2 business days).
  • Rush Delivery to Remote Areas: Express Shipping to rural Alaska/Hawaii incurs a $8 surcharge (covers last-mile delivery).
  • Signature Confirmation: Add $3.99 at checkout to require a signature for delivery (recommended for high-value smart scales from rebeccat Store).

  • 5. Packaging & Product Protection


    Our packaging is designed to protect your fitness products during transit, with extra care for fragile smart scales:

    • Foam Rollers: Shipped in compressed, factory-sealed plastic wrap and lightweight corrugated boxes—this reduces size for easier delivery and preserves hygiene. We include a “handle with care” label to ensure carriers treat the box gently.
    • Smart Scales: Wrapped in anti-scratch bubble wrap and placed in foam-lined boxes to protect the display and Bluetooth sensors. All accessories (batteries, USB cable, user manual) are secured in labeled pouches inside the box.

    We include a delivery checklist with every order—please inspect your items immediately upon receipt and note any damage on the carrier’s delivery receipt (critical for filing claims). For foam rollers, check the factory seal for tears before unboxing.

    6. Handling Shipping Issues


    We resolve 99% of shipping issues within 2 business days—here’s how to address common problems for rebeccat Store orders:

    6.1 Delayed Deliveries


    If your package is late (e.g., standard shipping to mainland U.S. takes 7+ days for a smart scale):

    1. Check the tracking link—carriers often note delays (e.g., “held at sorting facility due to high volume during holiday season”).
    2. Email us if no update is available for 48 hours—we’ll contact USPS/FedEx directly to escalate the issue.
    3. Compensation: For delays over 3 days beyond the estimated timeline, we offer a $10 store credit (valid for 6 months) or a free fitness accessory (e.g., a foam roller carry bag, a smart scale battery pack).

    6.2 Damaged Items


    If your item arrives damaged (e.g., cracked foam roller core, blank smart scale display, broken Bluetooth connectivity):

    1. Document the Damage: Take photos/videos of the item, packaging, and carrier’s delivery receipt (if you noted damage on it). For smart scales, take photos of the display and battery compartment.
    2. Report Within 48 Hours: Email us at fuvhelina.gwendolyni1xe1u@aol.com with your order number, photos, and a description of the damage.
    3. Resolution: We’ll:
      • Send a replacement item via Express Shipping (free of charge) within 1 business day.
      • Provide a pre-paid return label (we cover all shipping costs for damaged items).
      • Offer a full refund (to your original payment method) if you prefer not to receive a replacement.


    6.3 Missing Items


    If part of your order is missing (e.g., smart scale USB cable, foam roller usage guide):

    1. Check the packaging thoroughly—small items are often tucked in hidden compartments (e.g., USB cable in the smart scale box lid, guide in the foam roller plastic wrap).
    2. Email us within 7 days of delivery with your order number and a list of missing items.
    3. We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.

    6.4 Wrong Address Deliveries


    If you entered the wrong address at checkout:

    • Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
    • After shipping: We’ll work with the carrier to redirect the package (fees apply: $12 for mainland U.S., $22 for territories). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).