Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address (for communication via fuvhelina.gwendolyni1xe1u@aol.com), phone number, and delivery/billing address. For repeat customers, we may store fitness preferences (e.g., “high-density foam roller for deep tissue massage,” “smart scale for body fat tracking”) to assist with personalized recommendations.
• Fitness-related data (voluntary): If you share usage goals (e.g., “foam roller for post-workout recovery,” “smart scale to monitor muscle mass”) or sync smart scale data to our optional app, we use this solely to improve product suggestions—never shared with third parties and deleted immediately upon your request.
• Product-specific data: If you customize foam rollers (e.g., color, texture) or smart scales (e.g., user profile settings), we temporarily store customization details (deleted post-delivery) to ensure order accuracy.

1.2 Payment & Transaction Data

• Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Klarna). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end to protect your information.

1.3 Device & Usage Data

• Website/app usage: Browsing history (e.g., viewed high-density foam rollers, Bluetooth-enabled smart scales) and cookie data (saves your cart contents, preferred fitness product features, or app sync preferences for future visits to rebeccat.shop).
• Post-purchase data: Temporary details like delivery confirmations (e.g., “foam roller delivered 10 AM, 15th Jan”) or warranty registration info (for smart scales) — deleted 12 months after warranty expiration.

2. How We Use Your Information

1. Order Fulfillment: Process purchases, verify product safety (e.g., foam roller material non-toxicity, smart scale FCC compliance), and coordinate delivery. We may include usage guides (e.g., “5 foam rolling exercises for back pain,” “How to sync your smart scale to your phone”).
2. Customer Support: Resolve issues like defective foam roller cores, smart scale calibration errors, or shipping damage—we reference your order data to troubleshoot efficiently.
3. Personalized Updates: Only if you opt in, send relevant alerts (e.g., “New textured foam roller collection,” “Smart scale firmware updates”)—unsubscribe via the link in every email from rebeccat Store.
4. Compliance: Retain transaction records for warranty claims (e.g., replacing a faulty smart scale) and tax purposes, ensuring all products meet U.S. safety and labeling standards.

3. Data Security

• All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on rebeccat.shop).
• Personal and order data is stored on U.S.-based encrypted servers—only authorized staff (trained in CCPA compliance) access necessary details (e.g., your delivery address for foam roller shipments).
• Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., USPS delivering foam rollers, labeling smart scales as “electronics” for safe handling) and cannot repurpose it.

4. Your Data Rights (Under CCPA)

• Access: Request a free copy of your stored data (e.g., past fitness product orders, saved smart scale user profiles).
• Correct: Update inaccurate information (e.g., new delivery address for a smart scale, revised foam roller texture preference).
• Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs, tax forms) as required by law.
• Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
• Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.